Grow by Just 1%
The Rule of 1% is simply improving your customer service experience in 1% increments at a time. You must perfect your consistency or this will never be possible. Yes, this is a small increment by itself but if you approach this in a systematic approach to small consistent improvements over time -“kaizan”, you will gain a substantial increase overall in time. You must avoid doing too many things or too much at a time or you are setting up failure. If you focus on small incremental improvements with your team and gain the confidence and momentum that brings with along.